IT Help Needed

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Elza Kanzaki

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If @rei or @Kino Snyder could help out I'd be happy. 

I have Laptop, which is not so old I got it January 2017. Lenovo. Specs are: 

  • 6GB RAM
     
  •  1 TB HDD
     
  • AMD A8 with AMD Radeon R5 Graphics 2.00 GHZ
     
  • Windows 10
     

Apart fro the HDD and RAM I dunno about the processor I put the info MyComputer gave me. 

I have no files on my PC. I have a External HDD of 2TB always connected and all my files are there, so I dont have anything in pictures, documents, etc it's all in the Seagate External HDD. 

When I have Chrome or Firefox on, the damn RAM skyrockets. 

Also I keep my laptop on all night, simply tilt the screen just before closing it so it goes to sleep that way. Because if I close it and open it or restart it......the damn thing takes 5 Eternities and a half to load....like if I had so many files or programs on it, when it has nothing. Only the basic stuff:  Office 2016, Spotify, and Discord. The only thing I use from Office is Outlook for my @DeviantZone.com Email 

My question is, should Factory Restore this thing since it has nothing on it but takes an eternity to load? 

Also yes I've used Ccleaner, Super antispyware and malwarebytes to scan everything. 

 

Ariya Seyler

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Closed on Request. She restored the whole Computer

 
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